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Consultancy and Strategy Case Study

Commercial Conversations Build Bridges and Break Stalemate

When The Honeymoon Is Over

Many projects and initiatives begin with the best intentions. Despite project plans and expressions of commitment, nothing tests success like the reality of having to deliver and the emergence of differing stakeholder views. A challenge in organisations where people exchange their time for money. Imagine the challenge when the organisation is created and run by volunteers.

When a community-interest project found its team's enthusiasm and belief in the project were being eroded by disagreements over commercial decisions it could not see how to proceed. They asked Elaine to help them engage in these difficult commercial conversations; enabling them to leave their entrenched position behind and get the project back on track.

Finding The Way Together

The client turned to Elaine because she is an experienced strategist and facilitator used to working with complex situations and diverse participant groups. The client knew she would enable its team to work together to bring progress.

By forming a working group comprising representatives from key stakeholder segments, Elaine helped the team identify the main areas of conflict, consensus and compromise.

The facilitated consultation sessions with Elaine enabled the client to start developing its commercial strategy, agree its shared values and begin using the valuable talents of the group members. The team were also able to build mutual respect and understanding plus identify a positive way forward.

Working With Elaine

We approached Elaine to help us as we had painted ourselves into a corner and really couldn't see a clear way out of it. Elaine enabled us to find a route out of stalemate. In our view this was nothing short of a miracle!     Community Project Director

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